EU Withdrawal Button for Shopify stores
Provide the electronic withdrawal function aligned with EU Directive 2023/2673.
- Two-step confirmation flow
- No customer login required
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Provide the electronic withdrawal function aligned with EU Directive 2023/2673.
EU consumer protection rules introduce requirements for an electronic withdrawal function in online stores. Standard return and refund workflows may not fully address these requirements, particularly when they depend on customer login or are embedded within other post-purchase processes.
Separate from returns workflows and designed for withdrawal submissions.
Supports submissions without requiring customer accounts.
Keeps a structured record of each request and processing steps.
A permanently accessible button opens the withdrawal form.
Order details are validated and a confirmation email is sent.
View details, update status, add internal notes, and keep a processing history.
Supports a structured confirmation flow for withdrawal submissions.
Validates provided order details before creating a request.
Works for guest orders and customers without accounts.
Sends a confirmation message after submission.
Track status changes, notes, and activity for each withdrawal.
Why Shopify merchants choose EU Withdrawal Button.
Native Shopify app that can be installed directly from the App Store.
Developed and maintained by a team based in Germany.
Data minimization and purpose limitation built into the workflow.
Lightweight setup with no extra tracking scripts by default.