Terms of Service

EU Withdrawal Button / Widerrufsbutton — Shopify App

Effective date: 20.03.2026
Last updated: 20.03.2026

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your use of the Shopify application “EU Withdrawal Button / Widerrufsbutton” (“App”), operated by Jonas Busch, Einzelunternehmer, Cologne, Germany (“Provider”, “we”, “us”, “our”).

By installing, accessing, or using the App, you (“Merchant”, “you”, “your”) agree to be bound by these Terms, our Privacy Policy, and our Data Processing Agreement. If you do not agree to these Terms, please do not install or use the App.

These Terms apply in addition to Shopify’s own terms of service and developer/partner agreements.

2. Description of the App

(1) The App provides technical tools to assist Shopify merchants in implementing an electronic withdrawal function (online withdrawal form and process) for their online stores, in connection with the requirements of EU Directive (EU) 2023/2673 and the corresponding national implementing legislation (e.g., § 356a of the German Civil Code, BGB).

(2) Basic functionality includes:

• An online withdrawal form with a two-step confirmation process (submit → confirm);
• Automated confirmation emails to end customers upon successful withdrawal;
• A merchant administration interface (dashboard, withdrawal list, status management);
• Multi-language support (EN, DE, FR, ES, IT, NL, PL, SV);
• Anti-spam protection (honeypot, rate limiting).

(3) Depending on the selected plan, additional features may include:

• Order verification, deadline/cooling-off period check, order tagging;
• Audit trail, CSV/PDF exports, Shopify admin order block;
• Configurable data retention periods;
• Custom email sender (From/Reply-To) configuration.

3. Important Information – The App Is a Technical Tool, Not Legal Advice

(1) The App is designed to support you with the technical implementation of the electronic withdrawal function. It does not constitute legal advice, legal services, or a legal opinion of any kind. We are not a law firm and do not provide legal, tax, or regulatory advice.

(2) While we strive to align the App’s default settings and guidance with the requirements of EU Directive (EU) 2023/2673 and its national implementations, we cannot guarantee that using the App will result in full legal compliance in your specific situation. Legal compliance depends on many factors that are outside our control, including:

• How and where you place the withdrawal function in your store;
• The accuracy and completeness of your legal texts (withdrawal policy, privacy policy, terms and conditions);
• Your internal processes for handling withdrawals, refunds, and returns;
• The specific national implementation of EU directives in the Member State(s) where you operate;
• Future changes in law, regulation, or regulatory interpretation.

(3) You remain solely responsible for ensuring that your online store – including the withdrawal process – complies with all applicable laws and regulations. We recommend consulting a qualified legal professional to verify your specific implementation.

(4) Any guidance, suggested labels, default settings, or informational content provided within or in connection with the App (including documentation, support messages, and app store listings) is for informational purposes only and should not be relied upon as a substitute for professional legal counsel.

4. Account and Eligibility

(1) To use the App, you must have an active Shopify store and a valid Shopify account. You must be at least 18 years old and have the legal capacity to enter into these Terms.

(2) If you install or use the App on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

(3) You are responsible for maintaining the security of your Shopify account and for all activities that occur under your account in connection with the App.

5. Plans, Pricing, and Payment

(1) The App may be offered in different plans, each with different features and pricing. Current plans and pricing are described on the Shopify App Store listing and/or within the App.

(2) All payments are processed through Shopify’s billing system. By subscribing to a paid plan, you authorise Shopify to charge the applicable fees to your Shopify account.

(3) We may change pricing, features, or plan structures from time to time. Price changes will not affect your current billing cycle. We will notify you of material price changes at least 30 days in advance by email and/or in-app notification, giving you the opportunity to cancel before the new pricing takes effect.

(4) Promotional offers (such as “Early Access” or grandfathering arrangements) are subject to the specific terms communicated at the time of the offer. We will honour existing commitments made to merchants who qualified under the original promotional terms.

(5) Refunds are handled through Shopify’s billing system in accordance with Shopify’s policies.

6. Licence and Intellectual Property

(1) Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the App in connection with your Shopify store for its intended purpose.

(2) All intellectual property rights in and to the App (including source code, design, documentation, and trademarks) remain the exclusive property of the Provider.

7. Acceptable Use

When using the App, you agree not to:

• Reverse engineer, decompile, disassemble, or attempt to access the App’s source code beyond what is publicly documented;
• Use the App for any unlawful purpose or in violation of any applicable law or third-party rights;
• Submit or facilitate fraudulent or abusive withdrawal requests;
• Interfere with or disrupt the App’s infrastructure, or circumvent any security or rate-limiting features;
• Resell, redistribute, or commercially exploit the App without our prior written consent;
• Use automated means (bots, scrapers) to interact with the App beyond its intended functionality.

Violations of this section may result in suspension or termination of your access to the App.

8. Your Responsibilities

As a merchant using the App, you acknowledge that you are responsible for:

• Determining whether the App is suitable for your specific legal and regulatory requirements;
• The correct integration, placement, and visibility of the withdrawal function in your store;
• Ensuring that labels, form fields, and confirmation texts in your store comply with the applicable legal requirements in your jurisdiction(s);
• Maintaining accurate and up-to-date legal texts in your store (withdrawal policy, privacy policy, terms and conditions);
• Processing withdrawal requests received through the App in a timely and lawful manner;
• Complying with all applicable data protection laws (including GDPR) in connection with the personal data processed through the App;
• Configuring the App’s settings (including data retention) in accordance with your legal obligations;
• Obtaining independent legal advice regarding your compliance obligations where needed.

9. Availability and Support

(1) We aim to keep the App available and running smoothly at all times. However, like any software service, the App may occasionally be unavailable due to maintenance, updates, third-party outages (including Shopify or email providers), or unforeseen technical issues. We do not guarantee a specific level of uptime.

(2) We will make reasonable efforts to minimise downtime and to notify you of planned maintenance where practicable.

(3) Support is available via in-app chat and email (hello@buschbytes.com). We aim to respond to enquiries promptly, but do not guarantee specific response times unless separately agreed. Priority support may be available as part of certain paid plans.

10. Warranty Disclaimer

(1) The App is provided on an “as is” and “as available” basis. While we take care to develop and maintain the App to a high standard, we do not make any express or implied warranties regarding the App, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

(2) In particular, we do not warrant that:

• The App will meet all of your specific requirements;
• The App will be free of errors or defects at all times;
• The App will be compatible with every Shopify theme, configuration, or third-party app;
• The App will ensure legal compliance in your specific circumstances (see Section 3).

(3) No advice or information provided by us – whether in the App, in documentation, or through support – shall create any warranty beyond what is expressly stated in these Terms.

11. Limitation of Liability

(1) We shall be liable without limitation for damages caused by wilful misconduct (Vorsatz) or gross negligence (grobe Fahrlässigkeit) on the part of the Provider, its legal representatives, or vicarious agents, as well as for damages arising from injury to life, body, or health.

(2) In cases of slight negligence (einfache Fahrlässigkeit), we shall only be liable for breach of material contractual obligations (wesentliche Vertragspflichten / Kardinalpflichten) – those obligations whose fulfilment is essential for the proper performance of the contract and on which you may reasonably rely. In such cases, our liability shall be limited to the foreseeable damages that are typical for the type of contract in question.

(3) The foregoing limitations shall not affect liability under mandatory statutory provisions, including the German Product Liability Act (Produkthaftungsgesetz).

(4) Subject to the above, we shall not be liable for:

• Regulatory fines, penalties, or sanctions imposed on you by any authority;
• Costs or damages arising from legal proceedings or warnings (Abmahnungen) brought against you by third parties;
• Losses resulting from incorrect, incomplete, or outdated legal texts or configurations in your store;
• Losses arising from the unavailability of the App or any third-party service (including Shopify or email providers);
• Losses arising from your failure to correctly integrate, configure, or maintain the App;
• Indirect or consequential damages, including loss of profits, revenue, data, or business opportunities, except where caused by our wilful misconduct or gross negligence.

(5) To the extent permitted by applicable law, our total aggregate liability for all claims arising out of or in connection with these Terms shall not exceed the total fees actually paid by you to us through Shopify’s billing system during the twelve (12) months preceding the event giving rise to the claim. If no fees have been paid (e.g., during a free or promotional period), the maximum aggregate liability shall be limited to EUR 100 (one hundred euros).

12. Mutual Responsibilities in the Event of Third-Party Claims

(1) If a third-party claim (including from end customers, competitors, consumer protection organisations, or regulatory authorities) arises in connection with your use of the App, we expect the affected Party to promptly inform the other Party so that both sides can coordinate an appropriate response.

(2) Where such a claim arises from circumstances within your responsibility (such as your store’s legal texts, your integration of the App, or your handling of withdrawal requests), you agree to hold us harmless from any resulting costs, damages, or losses to the extent that we were not at fault.

(3) Conversely, where a claim arises from a defect or error attributable to the App itself, we will take responsibility in accordance with the liability provisions set out in Section 11.

(4) This mutual responsibility clause shall survive the termination of these Terms.

13. Term and Termination

(1) These Terms take effect when you install the App and remain in effect until terminated.

(2) You may terminate these Terms at any time by uninstalling the App from your Shopify store.

(3) We may terminate or suspend your access to the App if:

• You breach any provision of these Terms and do not remedy the breach within a reasonable period after being notified;
• You engage in prohibited uses as described in Section 7;
• Your Shopify account is terminated or suspended;
• We discontinue the App (see Section 15).

(4) Upon termination, your licence to use the App ends. We will delete all personal data processed on your behalf in accordance with our Data Processing Agreement (DPA).

(5) Sections 3, 10, 11, 12, and 17 shall survive the termination of these Terms.

14. Force Majeure

Neither Party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, pandemics, war, governmental actions, power or internet outages, cyberattacks, or failures of third-party services (including Shopify). If a force majeure event continues for more than 90 consecutive days, either Party may terminate these Terms by written notice.

15. Changes to the App, These Terms, and Discontinuation

A) Changes to the App

(1) We may update, modify, or change the App’s features and functionality from time to time. We will make reasonable efforts to notify you of material changes that significantly affect core functionality, but we are not obliged to maintain any specific feature indefinitely.

B) Changes to these Terms

(2) We may update these Terms from time to time. Material changes will be communicated at least 30 days before taking effect by email and/or in-app notification. Continued use of the App after the effective date constitutes acceptance. If you disagree, please uninstall the App before the new Terms take effect.

C) Discontinuation

(3) We reserve the right to discontinue the App. In that case, we will provide at least 30 days’ advance notice and give you the opportunity to export your data. After discontinuation, data will be deleted in accordance with our DPA. Prepaid fees for services not yet rendered will be refunded on a pro-rata basis through Shopify’s billing system.

16. Data Protection

(1) We process personal data in accordance with our Privacy Policy and our Data Processing Agreement.

(2) For your end customers’ personal data, we act as a data processor (Art. 28 GDPR) on your behalf. The DPA, which forms an integral part of these Terms, governs this processing relationship.

(3) By using the App, you accept the DPA. You remain the data controller and are responsible for providing appropriate privacy notices and ensuring a lawful basis for processing.

17. Governing Law and Jurisdiction

(1) These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules that would lead to the application of another jurisdiction’s laws.

(2) The exclusive place of jurisdiction for all disputes arising from these Terms is Cologne (Köln), Germany, to the extent permitted by applicable law.

(3) As the App is directed at business users (merchants), consumer protection provisions are generally not applicable. However, mandatory provisions of the Merchant’s EU Member State of residence apply where required by law.

18. General Provisions

(1) Entire Agreement. These Terms, together with the Privacy Policy and the DPA, constitute the entire agreement between you and the Provider regarding the App.

(2) Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force. The invalid provision shall be replaced by one that most closely approximates its intent and economic effect.

(3) Waiver. Our failure to enforce any right or provision shall not constitute a waiver.

(4) Assignment. You may not assign these Terms without our prior written consent. We may assign them freely, including in connection with a merger, acquisition, or sale of assets.

(5) Notices. All notices shall be in text form (email suffices). To us: hello@buschbytes.com. To you: the email address associated with your Shopify account.

(6) Language. These Terms are drafted in English. In the event of any discrepancy with a translation, the English version prevails.

19. Contact

Jonas Busch (Einzelunternehmer)
Email: hello@buschbytes.com
Website: www.consumer-withdrawal.eu